Privacy Policy

Alright, so here's what we do with the info you share:

• Processing Your Bookings: Pretty obvious - we need your details to confirm reservations, handle check-ins, and make sure you get the room you wanted.
• Communication: Sending booking confirmations, updating you about your stay, answering questions, and occasionally sharing special offers we think you'd dig.
• Improving Our Services: We analyze trends and feedback to figure out what's working and what needs fixing. Your input actually shapes how we run things.
• Security & Safety: Keeping our property and guests safe. This includes surveillance in public areas and monitoring for any suspicious activity.
• Legal Compliance: Sometimes we're required by law to maintain certain records or provide info to authorities. We don't like it either, but it's part of running a legit operation.
• Marketing (with your permission): If you've opted in, we'll send you newsletters, special promotions, and updates about what's happening at the hotel. You can opt out anytime - no hard feelings.

Bottom line: we're using your info to give you the best possible experience and keep things running smoothly.

We take security seriously - like, really seriously. Here's what we've got in place:

• Encryption: All sensitive data, especially payment info, is encrypted using industry-standard SSL technology. Think of it as a digital safe.
• Limited Access: Only authorized staff members who actually need access to your info can see it. We're not letting the housekeeping team browse through your credit card details.
• Secure Servers: Our data lives on protected servers with firewalls, regular security updates, and monitoring systems in place.
• Staff Training: Everyone on our team gets trained on privacy practices and data protection. We drill this stuff regularly.
• Regular Audits: We review our security measures periodically and update them as needed to stay ahead of potential threats.

Now, let's be real - no system is 100% foolproof. We can't guarantee absolute security (anyone who does is lying), but we're doing everything we reasonably can to protect your information.

If there's ever a data breach: We'll notify you ASAP and tell you exactly what happened and what we're doing about it. Transparency matters.

We're not in the business of selling your data to random companies. But there are some situations where we need to share your info:

• Service Providers: Payment processors, booking platforms, email services - basically the tech companies that help us run the hotel. They're bound by strict confidentiality agreements.
• Business Partners: If you book a spa treatment or tour through us, we'll share relevant details with those providers so they can deliver the service.
• Legal Requirements: If we're legally obligated to share info with law enforcement or government agencies, we'll do so. But only what's required, nothing more.
• Emergency Situations: If there's a health or safety emergency involving you or other guests, we might need to share info with medical personnel or authorities.
• Business Transfers: If the hotel's ever sold or merged (not planning on it, but you never know), your data would be transferred to the new owners under the same privacy protections.

What we DON'T do: Sell your info to marketers, share it with third parties for their own promotional purposes, or hand it over to anyone who just asks nicely. Your data stays within our trusted circle.

Yeah, we use cookies - and not just the chocolate chip kind from our restaurant. Here's the deal:

What Are Cookies?

They're tiny files that get stored on your device when you visit our website. They help us remember your preferences and understand how you're using the site.

Types We Use:

• Essential Cookies: These keep the site functioning - things like remembering what's in your booking cart. Can't really turn these off without breaking the site.
• Performance Cookies: Help us see which pages are popular, where people are dropping off, and how to make the site better. All anonymous stuff.
• Functional Cookies: Remember your preferences like language settings or whether you've seen certain popups before.
• Marketing Cookies: Track whether our ads are working and show you relevant offers. You can opt out of these if you want.

Managing Cookies:

Most browsers let you control cookies through their settings. You can block or delete them, but heads up - some features on our site might not work properly if you do. It's your choice though.

This is your data, and you've got rights when it comes to how we handle it:

• Access: You can ask to see what personal info we've got on file about you. We'll send it over within a reasonable timeframe.
• Correction: If something's wrong or outdated, let us know and we'll fix it right away.
• Deletion: Want us to delete your data? We'll do it, unless we're legally required to keep it for accounting or safety reasons.
• Opt-Out of Marketing: Don't wanna get our promotional emails? Just click unsubscribe at the bottom of any message, or shoot us an email.
• Data Portability: You can request a copy of your data in a format that's easy to transfer to another service.
• Withdraw Consent: If you've given us permission to use your data for something specific, you can take it back anytime.
• Complain: If you think we're not handling your data properly, you can file a complaint with Canada's privacy commissioner. We'd rather you come to us first though so we can make it right.

To exercise any of these rights: Email us at reservations@titanveilchronicle.info or call (604) 555-8847. We'll get back to you within 30 days.

We don't hoard your info forever. Here's our general approach:

• Booking & Transaction Records: We keep these for 7 years for accounting and tax purposes. Canadian law requires it.
• Guest Preferences & History: As long as you're an active guest (stayed with us in the last 5 years), we'll keep your preferences on file to personalize future visits.
• Marketing Lists: Until you unsubscribe or your email bounces repeatedly. We clean our lists regularly.
• Security Footage: Typically 30-90 days unless there's an incident that requires longer retention.
• Correspondence: We'll keep emails and communications for a reasonable period in case there's follow-up needed, then archive or delete them.

Once the retention period's up and there's no legal or business reason to keep it, we securely delete or anonymize your data.

Our website and services aren't directed at kids under 16. We don't knowingly collect personal info from children without parental consent.

If you're booking for a family with kids, we'll need their basic info (like ages for bedding arrangements), but we're always dealing with the parent or guardian, not the child directly.

If we somehow end up with a child's personal data without proper consent, let us know ASAP and we'll delete it immediately.

We're based in Vancouver, Canada, and that's where your data is primarily stored and processed. But we welcome guests from all over the world.

If you're visiting us from outside Canada, keep in mind that your info will be transferred to and processed here. Canada has pretty strong privacy laws (PIPEDA), but they might be different from what you're used to back home.

For EU/UK Guests: We respect GDPR principles even though we're not EU-based. You've got all those rights we mentioned earlier - access, deletion, portability, the works.

By booking with us or using our services, you're cool with this cross-border transfer. If you're not, well, we'd miss having you but we totally understand.

Things change - technology evolves, laws get updated, and we're always looking for ways to improve. When we make significant changes to this privacy policy, we'll let you know.

How we'll notify you:

• We'll update the "Last Updated" date at the top of this page
• For major changes, we'll send an email to registered guests
• We might post a notice on our homepage for a while

We recommend checking back here occasionally, especially if you're a regular guest. Continued use of our services after changes means you're good with the updated policy.

Look, if you've made it this far, you're either really thorough or you've got specific concerns. Either way, we're here to help.

Get in touch:

• Email: reservations@titanveilchronicle.info
• Phone: (604) 555-8847
• Mail: 1288 West Georgia Street, Vancouver, BC V6E 4R8, Canada

We'll respond to privacy-related questions within 30 days. If it's urgent, call us - we're faster on the phone.

Seriously though, don't hesitate to reach out. We'd rather answer your questions than have you worry about how we're handling your info.